Reviews
I called MarGo on a Saturday afternoon for a clogged sink and got a callback right away. They were able to schedule me for Monday morning and arrived first thing. The technician, Xavier, explained every step of the process to me - what they were going to do, what my options were, etc. It turned out to be more than a clog and required replacing an old pipe that had closed up over many years, but fortunately they were able to start immediately and everything was resolved by lunch.
They provided a detailed estimate and there was no pressure to proceed if I didn't want to. But I have dealt with MarGo before and have always been completely satisfied with their work and was happy to have them start right away. Once they were done Xavier once again walked me through everything they did, the price breakdown, and just as importantly he provided advice on how to avoid my sink/disposal getting clogged again. The fact that all MarGo techs are always willing to share advice and knowledge of preventive maintenance, rather than just sell you services after something breaks, goes a long way and is why I trust them and call them first.
The worst time to contact any company is when you have an emergency. I originally thought I had a problem with my HVAC system and called and spoke to a few companies including Margo. I initially spoke to Sue. She was very helpful and got me an appt for the next day. After some investigation with PSEG it turned out to be something else. But I still kept my appt because I haven't had the HVAC system maintained since we moved in late 2019. Sue helped me changed to a maintenance visit. She was also very clear on rates which I appreciated. Sue called me the next morning to tell me Mike was in the way. Mike arrived shortly after. His van was clearly from Margo and he had a clean uniform with his name. He manner was professional. He he had to replace some parts in the outdoor condenser, but thank goodness nothing major. Mike was very informative and explained everything he was doing and also celar on pricing. He wore a mask and had shoe covers. And bonus he liked my dogs! Very happy with my experience with Margo. I feel like a valued customer. and if I do have any problems I feel like I can count on Margo to help.
They were very prompt and professional throughout., A service appointment was scheduled for the same day. The technician (Xavier) was very courteous and professional, and explained very clearly what he was going to do. He found the source of the leak and fixed it with minimal impact. All expected work and associated costs were stated in advance.
I have used MarGo Plumbing's services for multiple jobs around my house and would not hesitate to do so again.
Sue set up my appointment with ease over the phone. Communication was great. Mike came to repair and did a great job on gutting our toilet and replacing all internals. Price ok. Will use them again.
Super fast response time and wonderful customer service. Our hot water heater broke at 9 am and they were there 11 am with a new one installed and running before 2. Very responsive, professional and helpful.
I can't say enough good things about MarGo Plumbing Heating Cooling Inc!
I had an emergency situation with my Central Air unit & not only did they squeeze me in, but they kept me constantly updated on their status & showed up in the time they promised.
Adam was extremely professional and friendly. He calmed my nerves and gave me helpful tips in addition. He was able to resolve my problem & get be back up in running in no time.
I'm officially hooked on MarGo! They have earned my trust & I will now be a lifelong customer!
First time using Margo Plumbing and experience has been great. We are new to the area and were looking for a smaller company that was local that we could develop a relationship with for our future needs. We used them to do a gas line install and they were responsive from the very first phone call. The tech's name was Dino who explained what he was doing and the process to wrap up the project. He came on time and was happy to talk about the services that this family business offered. Will definitely use them in the future.
Xavier was polite and informative. He explained things and what he was doing despite it being a pretty simple fix. I will certainly call Mar-Go again when I need a plumber.